My order arrived damaged — what should I do?

We’re sorry your order didn’t arrive in perfect condition — we’ll help make it right.

What should I do first?

Please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging (if available)

This helps us review the issue quickly.

Contact support

What happens next?

Once we review your request, we’ll determine the best solution.

Depending on the situation, this may include:

• A replacement
• A reprint
• A refund (if applicable)

When should I report damage?

We recommend reporting any damage within a few days of delivery.

Delays in reporting may affect our ability to resolve the issue.

Do I need to return the damaged item?

In most cases, you won’t need to return the item.

If a return is required, our team will provide instructions.

Important notes

• Damage caused during shipping or production is covered
• Issues caused by incorrect files or design choices may not be eligible
• Each case is reviewed individually