1. Eligibility for Refunds or Reprints

We offer refunds or reprints in the following cases:

• Verified printing defects
• Product quality issues
• Incorrect items produced by us
• Items damaged during shipping

Resolution may include:

• Reprint
• Full refund
• Partial refund (if applicable)

2. Non-Eligible Cases

Refunds or reprints are not provided for:

• Customer-submitted design errors (spelling, layout, size, etc.)
• Incorrect files uploaded by the customer
• Issues approved during proofing
• Minor variations within industry standards

3. Color and Print Variations

Due to the nature of printing:

• Color variations within industry-accepted tolerances are normal
• Printed results may differ from on-screen previews
• Minor variations in cutting or finishing may occur

These are not considered defects.

4. Refund Process

All approved refunds will be issued as follows:

I. Refunds are first credited to the customer's account wallet
II. Customers may request withdrawal of wallet funds to their original payment method

Processing time for withdrawals may vary depending on the payment provider.

5. Return Shipping

For verified quality issues, we will cover return shipping costs if required.
In some cases, return of the product may not be required.

6. Shipping Fees

Orders over $99 may qualify for free shipping.
For orders below $99:
If the issue is due to our fault, we will refund the full order amount, including shipping.

7. Timeframe for Claims

All claims must be submitted within:

7 days of receiving your order

Claims must include:

Photos or videos clearly showing the issue

8. No “Change of Mind” Returns

Because all products are custom-made:

We do not accept returns or refunds for change-of-mind purchases.

9. Design Services

Design service fees are:

Non-refundable
May be credited toward orders (where applicable)