I received the wrong item — what should I do?

We’re sorry for the mistake — we’ll work quickly to resolve it.

What should I do first?

Please contact us as soon as possible and provide:

• Your order number
• Photos of the item you received
• A brief description of the issue

This helps us verify and resolve the problem faster.

Contact support

What happens next?

Once we review your request, we’ll arrange the appropriate solution.

Depending on the situation, this may include:

• Sending the correct item
• Reprinting your order
• Providing a refund (if applicable)

When should I report this?

We recommend reporting the issue within a few days of delivery.

Delays in reporting may affect our ability to resolve the issue.

Do I need to return the item?

In most cases, you won’t need to return the item.

If a return is required, we’ll provide instructions.

Important notes

• This applies to items that do not match your order
• Issues caused by incorrect order details or submitted files may not be eligible
• Each case is reviewed individually